Find Your Answers Here

Delivery

Customs and Import Fees

As all orders are shipped directly from Australia, you may be susceptible to custom fees if you are an international buyer. Custom fees will be charged upon the package reaching the destination country. You as the buyer are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. The total of your order displayed on the MISHON Apparel Offical Site checkout does not include any additional duties required. We try our best when completing your dispatch to enter details that waiver the fees, however we cannot guarantee success, depending on the country you reside in. The carrier will inform you of any additional duties if required. MISHON has no control over customs and import tax and we cannot tell you how much you will be charged. 

Domestic Delivery (Inside Australia)

Orders are generally received within 3-7 business days after date of fulfillment. Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.

Do You Ship To My County?

MISHON ship to most countries worldwide, however, if you are unsure, please contact us on info@mishonapparel.com. 

Please check shipping rates at checkout as they vary depending on weight.

Do You Ship To PO Box's?

MISHON does deliver to PO Box's, but only on a standard service. However, parcels sent via a couriers service must be delivered to a residential address or place of work. If you are delivering to a place of work, please ensure the company name is provided with the delivery address. 

International Delivery (Outside Australia)

We have multiple international delivery options, our shipping rates are calculated at the time of purchase depending on the weight of your order and where you are situated in the world.


International shipping delivery dates vary depending on the location. Orders are generally received within 7-14 business days. Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.

My Parcel Is Marked As Delivered But I Haven't Received it

If your tracking states your package has been delivered, but you have not received it. First check your front door area and with your surrounding neighbours for anyone who may have accepted the parcel on your behalf. 

Couriers may update the tracking prior to delivery so allow up to 24hrs before assuming your parcel is lost. if you still cannot find your order then contact our support team with your order details so we can investigate further for you.

*All lost parcel claims must be made within 7 days of the delivery date.

Something Missing From My Order

If you have received your order and there is an item missing it may be because the item was out of stock. In this case you will be notified via email about changes to your order. If you have not received an email but an item is still missing, please contact us immediately with the following information: 

1) Order number

2) Missing item(s) 

Our support team will resolve this matter as quickly as possible.


All missing claims must be made within 7 days of the deliver date of your order. 

What If I Am Not Home For My Delivery?

If you are not home when your parcel is delivered, it may be left in a safe place which you will be notified by the courier. Some courier services offer re-delivery, or a pickup location, you must arrange with your courier your delivery options, they will notify you by the contact information your provided at time of checkout.

General*

Contact Us

MISHON hopes you can find your answer from one of our articles, If not, then we would love to hear from you about any queries, issues, or any feedback you wish to provide us. Click here to navigate to our contact page, or contact us on social media below


How Do I Make An Account?

To make an account with MISHON, allowing easy access to your previous orders, and billing information, please click the icon on the top, right-hand-side of the screen and follow the prompts.

Men's Sizing*

Click here to edit. 

Women's Sizing*

Click here to edit. 

Terms Of Service

OVERVIEWThis website is operated by Mishon. Throughout the site, the terms “we”, “us” and “our” refer to Mishon. Mishon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 


SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services. 


SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 


SECTION 5 - PRODUCTS OR SERVICESCertain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy. 


SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 


SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 


SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


 SECTION 12 - PROHIBITED USESIn addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Mishon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless Mishon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 


SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 


SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 


SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 


SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mishon, PO BOX 2097 TAYLORS LAKES , Melbourne VIC 3038, Australia. 


SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 


SECTION 20 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at info@mishonapparel.com.

Orders

Do MISHON Sell Through Other Websites?

MISHON is exclusive to mishonapparel.com we do not sell through any other websites.

I Have Received A Faulty Item

MISHON prides ourselves on our quality, in the event that you receive an item that is faulty, please contact us immediately at info@mishonpparel.com.au with the following information: 

1) your order number

2) which item is damaged

3) description and photographic evidence. 


Once we do receive the above information our team will work quickly to amend this issue. Please do not return any damaged goods unless we have advised you to do so, doing this may result in a slower resolution time.All claims must be made within 7 days of delivery date. Unless proof of damage has been verified by a member of our support team, we cannot issue a refund or replacement.

I Have Received The Wrong Item

In the unlikely event you have received the wrong item please contact us immediately at info@mishonapparel.com.au with the following information: 

1) Order number

2) Name of the item you did not receive, name of the item you received in it's place. 


Once we've received the above information, our team will work quickly to resolve the issue.


Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.

I Want To Change My Order

MISHON prides ourself on our quick dispatch, once your order has been dispatched we are unable to change your address. Depending on the courier we have shipped your order with, you may be able to contact them and organise an address change.


MISHON do our best to accomodate for our customers as much as we can, if you place an order and wish to make any amendments to the items you've purchased, please email us as soon as possible. Our team will change your order if we have not dispatched it already. 

Payments, Promotions & Gift Cards*

Gift Cards

If you purchase a gift card through the website you will receive an email with your gift card information via the email that you provide upon checkout. Gift cards can only be used on MISHON Apparel Official website from which is was bought on. 


We do not currently offer a physical gift card.

How Can I Pay For My Order? *

You can pay for your order by using any of the following payment types: 

If you're paying with a gift card, check out our section on gift cards for more info

Product Care

To ensure the longest life of your Mishon Apparel it is important to follow the proper care instructions. When washing or drying your apparel ensure to turn items inside out. This will protect the artwork and negate "pilling" on our cotton based products. Follow further washing & drying Instructions.v

Returns & Refunds

Exchange

Exchanges are accepted if items are received defective or damaged. If you need to exchange your item, please submit an exchange request via email info@mishonapparel.com with an attached photo of the defective product. Do not allow more than 20 working days to submit this email.Any item not in its original condition, packaging, original tags, unworn and unwashed in exchanged process will not be accepted. 


PLEASE NOTE:You will be responsible for paying your own shipping costs for postage on any returns/exchanges unless it is in our error.If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.If you request an exchange, we will waive the standard shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.Please allow 1-3 weeks from the time you mail your return/exchange to be processed. 


We are not able to accept returns for Mishon Apparel products not purchased directly through our website.All items purchased through our website must be returned or exchanged directly through Mishon Apparel. Outside retailers will not accept products that were not purchased at their location.

How Do I Initiate A Return?

If you change your mind or receive a defected/wrong item, please email us on info@mishonapparel.com and include the following information:1. Your Order number if known (appears on the top of the confirmation email) 

2. Your name and address 

3. A description of the item you are returning 

4. Whether you would like a refund or exchange. 

Once your request is approved we will ask you to return the item to the provided address.


Please note:Once your return is received and inspected, you will be sent an email notification informing you of the approval or rejection of your refund.Once you have been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Refund Policy

Our policy runs for 20 days from your purchase.To be eligible for a refund, your item must be unused and in the same condition that you received it. It must be in the original packaging, with the original tags and remain unworn and unwashed. 


Any item not in its original condition, packaging, original tags, unworn and unwashed or for reasons not due to our error and is returned more than 20 days later will NOT be accepted.To complete your refund, we require a receipt or proof of purchase.


All refunds are to be made to the account used to pay for your original order. In the event that we're unable to refund directly to your account, store credit will be issued. If you have not received a refund after 5 working days, contact us at info@mishonapparel.com

Shipping

Shipping & Tracking

All orders are shipped within 1-2 working days. If you have any questions or queries, please notify us by email at: info@mishonapparel.com Orders are shipped to the provided shipping address listed under customer’s account. 


Please note: Mishon Apparel is not responsible for packages delivered to wrongly provided address. Once your order is dispatched and leaves our office, you will receive an email providing tracking details.


Unfortunate events such as misplaced, lost or stolen packages, during the time of transit we are not liable for. We will do our best to assist all customers regarding missing packages.

Technical

I Am Having Trouble With Your Website

If your having trouble with our website, please ensure the browser you are using is up to date. If you continue to experience difficulties then please contact our support team at info@mishonapparel.com.au or DM us on Facebook or Instagram. 

(0) Items
Items 0
Subtotal $0.00
To Top