Shipping Information:

All orders are shipped within 1 working day Domestic & Internationally.
If you have not received an order within the period of days on your location, please notify us by email at: info@mishonapparel.com

Orders are shipped to the provided shipping address listed under customer’s account.

Tracking:

Once your order is packed and leaves our office, you will receive an email with your tracking number and tracking details.

Product Care:

To ensure the longest life of your Mishon Apparel it is important to follow the proper care instructions. When washing or drying your apparel make sure to turn the items inside out. This will protect the artwork and this will also negate "pilling" on our cotton based products. follow further Washing & Drying Instructions


Please note:
Mishon Apparel is not responsible for packages delivered to mistype or an invalid address, unfortunate events such as misplaced, lost or stolen packages, during the time of transit under all circumstances. We will do our best to assist all customers regarding missing packages..


Shipping (within Australia):

Orders are generally received within 3-7 business days after date of fulfillment.
Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.


International shipping:

International shipping expected delivery dates varies depending on the location.
Orders are generally received within 7-14 business days
Shipping dates may vary during holiday season, depending on volume of mail   experience through postal service.



Refund:

Our policy runs for 20 days from your purchase.

To be eligible for a Refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging, must have their original tags attached and be unworn and unwashed.

Any item not in its original condition, packaging, original tags, unworn and unwashed or for reasons not due to our error and is returned more than 20 days later we will not ACCEPT.

To complete your Refund, we require a receipt or proof of purchase.

 

Refund Process:

Please email us on info@mishonapparel.com

Include the following information:

1. Your Order number if known (appears on the top of the confirmation email)

2. Your name and address

3. A description of the item you are returning

4. Whether you would like a refund or exchange.

Once your request is approved within (42 hours) we will ask you to Return the item to:

Mishon
PO BOX 2097
TAYLORS LAKES,
Melbourne, Victoria 3038
AUSTRALIA

Please note:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mishonapparel.com.

Exchanges:

We only Exchange items if they are defective or damaged. If you need to exchange it for the same item, please submit a exchange request by sending us an email on: info@mishonapparel.com

Please attach a photo of the defective product also.  

Once your request is approved we will be in touch with you to what will happen next. If you received a product that differs from what you ordered (which is unusual to happen) we apologize.  

Please submit a request and include the details for the product you received instead (style name, color, size).

Once your request is approved  we will be in touch with you to what will happen next. To complete your Exchange, please do not allow more than 20 days.

Any item not in its original condition, packaging, original tags, unworn and unwashed in exchanged process we will not accept.

PLEASE NOTE:

You will be responsible for paying your own shipping costs for postage on any returns/exchanges unless it is in our error.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.

Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.

We are not able to accept returns for Mishon Apparel products not purchased directly through our website for any reason.

We recommend initiating a return with the retailer you purchased them from.

All items purchased through our website must be returned or exchanged directly through Mishon Apparel.  Outside retailers will not accept products that were not purchased at their location.


For Sponsor inquiries please contact: info@mishonapparel.com

Your satisfaction is our first priority at Mishon Apparel.